Returns & Exchanges

At Hot Shot Leather, we take pride in the craftsmanship and care that goes into every item we make. Each piece is handmade, often custom, and crafted to be both beautiful and built to last.

Because of the nature of our work, we handle returns and exchanges a little differently than mass-produced stores:

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🔁 All Sales Are Final

Due to the handcrafted and often custom nature of our products, all sales are final. Please double-check your order details — including measurements, color choices, and selections— before submitting. We are happy to answer any questions prior to purchasing. We cannot offer refunds or exchanges for sizing issues (unless our mistake), color preferences, or buyer's remorse. We are a small business and transaction fees add up quickly. 
Approved returns are eligible for store credit only for the item returned. Shipping is not refundable.

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🛠️ Craftsmanship Warranty

We stand behind the quality of our work.

Please inspect your order carefully upon receipt. If your item arrives with a manufacturing defect — such as faulty hardware, stitching issues, or incorrect construction — please contact us within 7 days of delivery with clear photos and a description of the issue.

What’s Covered:

• Broken or incorrectly installed hardware (e.g., buckles, snaps, rivets)

• Faulty stitching or structural failure not caused by use

• Wrong item received

What’s Not Covered:

• Normal wear and tear

• Damage from misuse, neglect, or exposure to elements

• Customization errors made by the buyer (misspelled names, wrong sizes ordered)

• Lost, stolen, or chewed items

• Lost conchos are NOT a manufacturing defect. Please check your concho screws regularly. NO EXCEPTIONS

• Damage from horse use (pullbacks, fence snags, etc.)

If the issue falls under our craftsmanship warranty, we’ll repair or replace the item at our discretion. Buyer is responsible for shipping the item back to us unless otherwise arranged.

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🔧 Repairs Policy

We know things happen — and we're proud to offer repair services exclusively for original Hot Shot Leather products.

Because each item is handcrafted, we’re often able to restore or repair your gear depending on the damage. However, all repairs must be approved in advance and are handled on a case-by-case basis.

⚠️ Please Note:

• We do not offer repairs on leather items made by other makers or brands.

• Some items may be non-repairable depending on the damage, wear, or age.

• Repairs caused by horse damage, misuse, or neglect may be declined or cost more due to complexity.

• We do not repair items that are chewed, shredded, soaked, or excessively worn beyond restoration.

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​📦 Return Eligibility

We only accept returns or exchanges in very limited cases. If it is our mistake (such as wrong item sent or verified craftsmanship issue) we are happy to make it right. Items must be unused and in original condition. NO EXCEPTIONS. 

Absolutely no returns for any used items including but not limited to trying tack on your horse, putting spur straps on to spurs, attaching bit to headstalls, trying dog collars on, etc. NO EXCEPTIONS. You would not want to purchase something used already and neither do other customers.

You must have our written confirmation of accepting your return PRIOR to shipping back to us. Failing to do so may result ​

​🧢 Caps, Tack & Custom Orders

• Caps: All sales final due to limited inventory and fast sellouts.

• Tack: Due to safety concerns and custom fit, tack cannot be returned or exchanged.

• Custom Orders: Fully custom items are non-returnable and non-refundable under any circumstance once confirmed.

📬 Lost or Damaged in Transit

We are not responsible for delays, loss, or damage caused by shipping carriers once an order leaves our hands. We can not control transit times or delivery availability. Please plan accordingly for time sensitive purchases.